Learn about steps Member Benefits takes to safeguard your retirement account(s).
According to the 2025 J.D. Power U.S. Retirement Plan Digital Experience Study, 62% percent of retirement plan website and app users said security was more important than convenience to their overall digital experience—and it is also one of the greatest drivers of customer satisfaction with retirement platform digital tools.
WEA Member Benefits follows industry best practices to protect the privacy and security of your retirement account(s).
- Your account requires multi-factor authentication (MFA) to log in. MFA means that when you sign into your account for the first time on a new device or app, you will need a second verification method to prove who you are (in addition to your username and password).
- Your account is automatically locked after three unsuccessful login attempts in a row.
- A newly opened yourMONEY account will be automatically locked if you haven’t set up your login credentials and MFA after 60 days.
- We require callers to authenticate themselves prior to discussing retirement account information.
- ACH transactions need to complete a real-time account verification that confirms bank account legitimacy.
- IP addresses are limited to within North America, adding additional protection against breaches.
Smart security practices
- Use strong passwords
Create unique, complex passwords for each account.
Avoid using personal information (birthdays, etc.)
Consider using a password manager. - Enable multi-factor authentication (MFA)
Adds an extra layer of protection beyond a password.
Use text, email, or authenticator apps. - Update regularly
Keep banking apps and devices updated.
Install security patches promptly. - Watch for scams
Don’t click suspicious links in emails or texts.
Verify requests for personal or financial info.
Remember, banks rarely ask for sensitive info by email. - Monitor your accounts
Check transactions often.
Set up alerts for unusual activity.
Report suspicious charges immediately.
If you have any questions about the security of your account, call us at 1-800-279-4030.